What is
demand avoidance?

All our public webinars run live on Zoom. You do not need a Zoom account - just a link, which arrives by email after booking.

These are not passive sessions. Throughout the session:

• The chat is open the entire time
• We read your comments and questions as they come in
• We mention attendees by name and bring your perspectives into the session
• You are treated as a second voice in the room - not an audience

The chat is deleted at the end of every session. What happens in the session stays in the session.

Parents, carers, neurodivergent individuals and professionals across health, social care and education attend together.

That mix is the point. Hear what helped, what made things worse and what people wish others had understood sooner. Because the session is never recorded, people speak openly. The chat is deleted at the end.

Every session is built by our team together - not one person working alone. Each topic draws on:

• Multiple neurodivergent specialists with lived experience
• Frontline practice and peer-reviewed research
• Refinement through delivery to tens of thousands of people

We never record live sessions. Both live ticket types receive separately produced pre-recorded videos and slides an hour afterwards.

The Standard Ticket also includes the full companion on-demand course with bonus video strategies, toolkits, resources and future course updates.

The live sessions are personal. People share things about themselves and their families, and attendees are named and included throughout. Recording that would not be right.

For public webinars: Yes, if you cancel at least 14 days before the session. Under 14 days, we cannot offer refunds. Here is why:

• We run these sessions as cheaply as possible because they are a community good
• By the time you cancel close to the date, we have already spent money on advertising to reach you
• Refunding under 14 days means we absorb both the payment processor fees and the advertising cost
• Around 30% of people who book do not turn up or cancel - often due to last-minute childcare needs. As parents and carers ourselves, we understand. However, if we refunded everyone or moved them on to a different session, we simply could not keep running our sessions

Both live ticket types include slides through our on-demand platform, with access emailed an hour after the session. Bonus resources are included with Standard tickets, not family tickets.

No. For the same reason we do not record: the people in the session have not consented to being captured by a third-party tool. The chat is personal and the session is just between us.

You will get access to the pre-recorded videos and slides an hour after the session has ended if you need something to refer back to.

If you are in hardship we offer a limited number of funded tickets. We do not ask for evidence - just select the funded ticket option when booking, as long as spaces are available.

• All funded tickets will be available only through our website
• We offer over 2,000 funded tickets a year

These are paid for by us and our paying customers. They are limited because live training costs money to deliver. Sadly we can't offer out more.

One Neurodivergent Family Ticket covers your household. It does not cover a professional team.

Each person attending for work needs their own Standard Ticket. For private training, choose Teams under Ways to Learn. Every team attendee gets their own full on-demand access and CPD certificate.

CPD certificates are included with Standard tickets, On Demand, Subscription and private team training. They are not included with the Neurodivergent Family Ticket.

Complete the certification quiz on our on-demand platform. Access is sent an hour after your live session, or starts immediately when you book On Demand or Subscription.

Most popular topics run at least once a month, sometimes twice. A handful of topics currently run only a few times a year, so it is worth checking back regularly.

• The quickest way to find out about a session is to join our mailing list - there is a link at the bottom of the page
• If a topic is available on demand, you will find it in our e-learning

Tell people. Genuinely - word of mouth is the most valuable thing you can do. Share the link, tell a friend, mention us in a group. We run free sessions regularly too, so share those when they come up.

Everything we do is built to help as many people as possible. The more people who know about us, the more people we can reach.

We get a lot of these, including from people wanting to volunteer. Being honest: it takes a lot to support someone to deliver in our style, so we are selective. You are likely a fit if you have:

• Professional experience in these spaces - not just lived experience (we have plenty of that)
• A track record of delivering training, in person and online
• A social delivery style - talking with people, not at them

Right now we have specific gaps we would love help with:

• Dyslexia, Dyscalculia, and Tourette's - we have plenty of lived experience but need someone with professional experience supporting people in workplaces and schools
• Neurodiversity and race - a big gap
• Leadership - people who work or have worked in leadership. We do a lot of work supporting managers, and we also deliver neurodiversity in the workplace training

Please be aware that we receive a lot of enquiries about working for us. We cannot respond to them all - we cannot respond to most of them. If you would like to get in touch anyway, please use our contact form.

Yes. Corporate sponsorship allows us to offer more completely free webinars to those that need them. If you want to partner with us and fund free places - or fully fund a session - for the public good, get in contact.

In return, you will be announced across our social media channels, newsletter, website, and within the sessions themselves. Your logo will be placed on the front of the slide deck for that session, and on this page , so every attendee knows your organisation made it possible. You will also receive our PR kit so you can shout about it too, and you will be listed on our website as an official partner. Your funding directly removes barriers for neurodivergent individuals, families, and the many healthcare and social care professionals who attend our webinars.

To discuss sponsorship, please contact us.

Yes, but only in limited cases. We only allow invoicing when booking for more than 15 people, or when booking a whole team session. Everything else is paid by card at the point of booking.