These Terms and Conditions ("Terms") govern your use of the Neurodiverse Training website (neurodiversetraining.org) and the purchase of any digital content, e-learning courses, webinars, or live training sessions from Neurodiverse Training Ltd.

Please read these Terms carefully before making a purchase. By placing an order, you agree to be bound by these Terms.

Neurodiverse Training Ltd is a company registered in England and Wales.

• Company Registration Number: 13525007
• Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
• Contact Email: info@neurodiversetraining.org

When you purchase digital content from us, including but not limited to e-learning courses, course bundles, and team licenses, you are purchasing digital content which is not supplied on a tangible medium.

• Immediate access: Upon successful payment, you will be granted immediate access to the digital content.
• No refunds: Because you gain immediate access to the digital content, all sales of e-learning courses, bundles, and digital resources are final and non-refundable. By completing your purchase, you acknowledge and agree that you lose your 14-day right to cancel under the Consumer Contracts Regulations 2013 once the download or streaming of the digital content has begun.

For purchases of tickets to live online webinars or in-person events:

• Cancellations by you: You may cancel your webinar or event booking and receive a full refund provided you notify us in writing at least 14 days before the scheduled date of the event.
• Late cancellations: Cancellations made less than 14 days before the event are strictly non-refundable.
• Cancellations by us: In the unlikely event that we need to cancel or reschedule a webinar or live event, we will offer you the choice of a full refund or a transfer to the rescheduled date.

All clients must complete our pre-booking webform and include venue details if in person. 

In the event of cancellation or postponement by the client, or circumstances where the client fails to provide details necessary for training to take place, we reserve the right to charge for any expenses incurred and the following fees:

Terms & Conditions:

• All invoices must be paid 30-days before training.

• Any invoice overdue by two months will accrue interest and an administration cost of £50 will be applied.

• In the event of a cancellation all unrecoverable venue costs will also be charged.

• We do not live record as due to the nature of our sessions participants share special category data (GDPR).

• All fees are exclusive of VAT.

• Our Extreme Events Protocol and Policy applies if cancellation needs to happen due to risk to life.

All training materials, course content, videos, slides, and resources provided by Neurodiverse Training Ltd remain our exclusive intellectual property.

• You are granted a limited, non-exclusive, non-transferable license to use the materials for your own personal or internal business learning purposes.
• You must not copy, reproduce, distribute, share, sell, or publicly display any of our training materials without our prior written consent.
• Team licenses are strictly for the number of seats purchased and must not be shared outside of the designated users.

We may take photographs and audio-visual recordings during sessions for the purposes of quality assurance, business promotion, and publication on our website and social media channels. This processing is carried out on the basis of our legitimate interests in documenting and promoting our training services (UK GDPR Article 6(1)(f)). Delegates will be informed and a designated zone will be clearly identified at the start of the session. Any delegate who does not wish to be photographed may opt out at any time without detriment, and we will take reasonable steps to ensure they are not included in published images. For moving images only those who remain within the zone and give their individual verbal confirmation on camera will be included. The booking organisation is required to notify delegates in advance that this may occur and link attendees to our Privacy Policy. We will not publish anything in which a delegate's words or image could reasonably reveal information about their health, neurodivergence, or that of any third party without express recorded consent from that individual.

• All prices are displayed on our website and are inclusive of VAT where applicable, unless stated otherwise.
• We reserve the right to change our prices at any time, but changes will not affect orders that have already been placed and paid for.
• Payment must be made in full at the time of booking via our secure payment gateway, unless an invoice arrangement has been explicitly agreed upon in advance.

• Our training and resources are provided for educational and informational purposes only. While we strive to provide accurate and up-to-date information based on lived and professional experience, our content does not constitute medical, legal, or formal diagnostic advice.
• To the maximum extent permitted by law, Neurodiverse Training Ltd shall not be liable for any indirect, consequential, or special damages arising out of or in connection with your use of our services or training materials.
• Our total liability to you for any claim arising out of your purchase shall not exceed the total amount paid by you for the specific product or service in question.

We process your personal data in accordance with our Privacy Policy. By using our site and purchasing our services, you consent to such processing. For more details, please review our Privacy Policy.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. Your continued use of our website and services after any changes indicates your acceptance of the new Terms.