The Accessible Information Standard
Interactive Guide
The Accessible Information Standard tells NHS and adult social care services in England how to ask about, record, flag, share and meet people’s information and communication needs. It matters when a standard system creates a communication barrier. Click a card to see what this means in practice.
1. What it is and who it covers
What the Standard is, who it covers and how it fits with other rights.
2. The five steps
How a service should ask about, record, flag, share and meet an information or communication need.
3. Making it work in practice
Making information easier to use, getting communication support and taking part in care decisions.
4. What to do if it goes wrong
What to do if you do not get the support you need, and where to find the official rules.
Put this into practice
Accessible information is a core part of safe, person-centred care. Training helps teams turn recorded needs into reliable practice.
